FAQ's

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FAQ's

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FAQ's

How far can I book my sessions in advance?

You can book your sessions up until 2 weeks in advance and the booking app is live every single hour

What if I want to cancel a session I've booked in for?

No problem at all, this is the very reason we have our booking app because it gives you the flexibility you need with your busy life.
You can cancel any session/chop/change up to 10 hours before the session starts, but if you cancel any time inside 10 hours, you will unfortunately lose a credit. Everyone gets one strike per month for emergencies which is totally understandable, but if you cancel a second time within a month inside 10 hours, there will be a €5 charity charge at the end of each month. This is to stop members canceling a session 10 minutes before it starts and others like you not being able to get into a session because it was fully booked. Each month the charity is chosen by you and all members.

If I have a question or need help with something, where do I go to ask?

Questions and curiosity are exactly what we want from you. We firmly believe the more questions you have the better results you’ll achieve because this is where we can educate, empower and guide you on your journey.

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You will have a coach that's designated their sole attention to you and your results to keep you accountable. So in the Five Star Training app, you will see the coach's face in the bottom right hand corner and you’ll be able to ask your coach anything you need or want on a consistent basis. No question is too big or small so please ask whatever's on your mind. Vice versa we’ll touch base with you to check in on you

Does the gym open its premises on bank holidays?

Unfortunately we close our physical doors on any Irish public holiday days in the year. But when you go on the five star journey we’ll teach you everything you need to know around your habits, lifestyle and fitness to keep progressing in the right direction. As we probably know at this stage, our program is so much more than just gym sessions but you will not lose out on any gym session credits as we put on extra sessions throughout the week.